Privacy Policy
Last updated: 21 July 2026
Quick summary
YapyPay respects your privacy. We collect only the information required to deliver our payment services, we never sell your data, and we apply industry-standard security measures to protect it. You keep full control of your data and can request its deletion at any time.
1. Introduction
This Privacy Policy explains how YapyPay ("we", "us" or "our") collects, uses, stores and protects your personal data when you use our payment gateway platform and related services (together, the "Services"). By accessing or using YapyPay.com and our Services, you acknowledge that you have read, understood and accepted this Privacy Policy.
2. Information we collect
2.1 Account information
When you create a YapyPay merchant account, we collect:
- •Your email address (required to create the account and to communicate with you)
- •Your payout wallet address (to receive your settlements)
- •Your password (hashed, never stored in plain text)
- •Your subscription plan preferences and billing history
2.2 Transaction data
To process payments and deliver our Services, we collect:
- •The amount, currency and status of each transaction
- •Payment descriptions and metadata
- •Webhook URLs and API integration data
- •Commission rates and quota usage statistics
2.3 Technical information
We automatically collect certain technical data:
- •IP address, browser type and device information
- •Pages visited, time spent and navigation patterns
- •API request logs and error reports
- •Cookies and similar technologies
3. How we use your information
YapyPay uses the information collected for the following purposes:
Delivering the service
- • Processing payments and managing transactions
- • Maintaining your merchant account and your subscription
- • Enforcing quota limits and plan restrictions
- • Providing customer support and technical assistance
Improving the platform
- • Analysing usage patterns to improve our Services
- • Detecting and preventing fraud and security threats
- • Testing new features and optimising performance
- • Producing anonymised statistics and insights
Communication
- • Sending transaction notifications and receipts
- • Alerting you about your quota usage and limits
- • Sending service updates and security notices
- • Answering your questions and support requests
4. Sharing and disclosure of data
YapyPay does not sell, rent or trade your personal data. We share it only in the following limited cases:
- ›Payment providers: we share the transaction data required with our licensed third-party payment providers so that card payments can be processed securely.
- ›Legal obligations: we may disclose information where required by law, a court order or a government authority, or to protect our rights and our safety.
- ›Service providers: trusted third parties helping us operate the platform (hosting, analytics, email delivery), under strict confidentiality agreements.
- ›Business transfers: in the event of a merger, acquisition or sale of assets, user data may be transferred to the acquiring entity.
5. Data security
We apply industry-standard security measures to protect your information:
- •Encryption: all data exchanged between your browser and our servers is encrypted with SSL/TLS (HTTPS)
- •Password protection: passwords are hashed with bcrypt before being stored
- •Access control: employee access to personal data is limited to a strict need-to-know basis
- •Regular audits: security assessments and vulnerability testing
Note: although we do everything we can to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and tracking
YapyPay uses cookies and similar technologies to improve your experience:
- •Essential cookies: required for authentication and core features
- •No ad tracking: we use no advertising cookies or third-party trackers, and never sell any data
- •Preference cookies: remember your settings and customisations
We only use strictly necessary cookies and local storage (authentication, language, display preferences). No non-essential cookie is set without your consent. You can control storage from your browser settings.
7. Your rights and choices
You have the following rights over your personal data:
Access and portability
Request a copy of your personal data in a portable format
Rectification
Update or correct inaccurate information from your account settings
Deletion
Request the deletion of your account and the associated data (subject to legal retention obligations)
Marketing opt-out
Unsubscribe from promotional emails (transactional emails will still be sent)
Complaint
Lodge a complaint with the data protection authority in your country if you believe your rights are not being respected
To exercise these rights, contact us at privacy@yapypay.com
8. Data retention
We retain your personal data for as long as necessary to deliver our Services and to comply with our legal obligations. Account data is retained while your account is active. Transaction records are kept for 7 years for accounting and tax purposes. After your account is deleted, we may retain anonymised data for analytical purposes.
9. Third-party services
Our Services may contain links to external websites or integrate third-party services. YapyPay is not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing any personal information.
10. Children's privacy
The YapyPay Services are not intended for people under 18 years of age. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal data, please contact us immediately and we will delete that information.
11. International data transfers
Your information may be transferred to and processed in countries other than your country of residence. Those countries may have different data protection laws. By using our Services, you consent to those transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. Significant changes will be announced by email or through a prominent notice on our website. Continuing to use YapyPay after such changes constitutes acceptance of the updated policy.
13. Contact us
If you have any question, concern or request regarding this Privacy Policy or our data practices, please contact us: